Shipping & Returns
Ship within UK:
Royal Mail Standard First Class - £5.00 - 1-3 Working Days
Royal Mail Special delivery signed for - £7.25 - 1-3 Working Days
Ship to Europe:
Royal Mail International Tracked & Signed - £12.95 - 3-5 Working Days
Royal Mail International Standard £20.00 - 5-7 Working days
Unless selecting UK standard shipping You will have to sign for your order.
All orders will be processed and dispatched within 1 to 3 business days.
Orders placed on weekends and public holidays will be dispatched on the next working day. If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.
The products will be delivered to you, the buyer, at the address provided by you on the order form.
The risk in the products shall pass to you upon such delivery taking place.
Any dates quoted for delivery of the products are approximate only and we shall not be liable for any delay in delivery of the products however caused. If however we are unable to deliver your products by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before delivery takes place.
We shall not be liable to you, the buyer, for incomplete delivery of the products however caused but will provide you with the outstanding products as soon as is reasonably practical.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Easy Returns & Exchanges (UK & EU Customers)
We hope that you will be totally satisfied with anything you buy from our website. We allow up to 28 days from receipt of goods for items to be returned to us. If items are unwanted they must be returned in an unworn and resalable condition. If goods are faulty/damaged we are happy to either refund in full or exchange subject to stock availability. All items which you wish to return must be returned in their original packaging with their labels intact. Please include original paperwork and clearly mark as " Return for Refund".
Please note, a refund can only be made to the card used when paying for the order. We will email you as soon as we have received the goods back from you. Please allow seven days from receipt of goods for the refund amount to show back on your card.
How to exchange an item:
If you prefer, you may exchange the item (if in a unworn and resaleable condition) for something else, this is however subject to stock availability. Please include original paperwork and clearly mark as "Return for Exchange" with details of the item you wish to exchange for. Please note, if you wish to exchange an item, you will have to pay any difference in cost and the additional delivery cost.
Returns/Exchanges from non-EU customers:
For goods returned by post please clearly mark on the package: RETURNED GOODS. This will prevent any customs charges being added.
Postage on returns, refunds and exchanges will not be refunded unless the item is defective. For an item to be deemed faulty if must be returned and checked by the Ezra Amarfio team. If the item is deemed faulty your postage will be refunded.
Sale items or products purchased online under ‘Special Promotions’ that involve a reduction in price from the normal retail price can still be returned within 14 days of delivery provided they are in their original condition and written notice is given any time after your order has been placed, up until 7 working days from the day after you received you order.
Any returns made outside of the Ezra Amarfio guidelines will be processed case by case at our discretion.
When returning your item for an exchange we recommend sending via a tracked service as Ezra Amarfio will not take responsibility for any lost items being returned.For orders outside of the United Kingdom please label ”Return for Exchange" clearly on the paperwork to prevent any import charges on the item. Ezra Amarfio will not pay any import charges on items returned unless faulty. Any items with unpaid customs will not be accepted by Ezra Amarfio.
Where to return to:
When returning your item we recommend sending via a tracked service as Ezra Amarfio will not take responsibility for any lost items being returned.
Ezra Amarfio - Ecommerce Dept
2nd Floor, Berkeley Square House
Include in your package a signed letter stating the reason for your return and please specify if you want to exchange the item or a refund.
Items which cannot be returned:
In line with distance selling regulations we can’t accept returns on the following items:
· DVDs or software if seal is broken
· Underwear and swimwear
· Accessories that come into contact with the skin
· Tailor-made or personalised items*
* Tailor-made or personalised items: Bespoke items such as ties are made to order and will not be accepted for returns or refund unless there is a sizing error, delivery mistake or manufacturing defect.